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Shipping Rates & Delivery
Following credit authorization and verification, you will receive your order within 2-8 business days within the USA. This is an estimate. This does not include weekends or holidays. Standard Shipping will be via UPS Ground or USPS Priority Mail. Rush shipping will be via UPS 2nd day, UPS 3 Day Select or USPS Priority Mail Express. You will receive a shipping notification email that will notify you of the carrier and tracking options.
Standard Shipping - $5
Rush Shipping - $15
PO Boxes & APO/FPO Or U.S Territories
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.
Frequently Asked Questions
Our head office is located in New York City, USA where all our products are designed in house. Our products are available across North America
Follow us on Social Media where you can stay up to date on the latest trends, styles and new products! @canadapooch. You can also sign up for email updates on all our styles and promotions!
You’re able to set up a Soho Paws account or check out as a guest.
You will receive a dispatch confirmation email with the tracking number enclosed.
You may change or cancel an order before we send you a Dispatch email by contacting Customer Experience. If the order is dispatched please refuse the order at the point of delivery or send it back using your returns slip.
Enter the code in the promotional code box on the payment page and click 'SUBMIT'. If the code isn’t working, place your order and contact Customer Experience with your order number.
Packages shipped to the United States are typically received within 3-5 business days, however we do offer expedited shipping that you can select at checkout! If you are shipping to a location outside the USA or Canada packages are typically received within 10-15 days. If you live in a remote location it may take slightly longer.
We currently ship within Canada and continental United States with a few exclusions. We are unable to ship to Alaska, Hawaii, Nunavut, Northwest Territories, Yukon at this time. We are always looking to expand how many countries we ship to, stay tuned!
In the continental United States, shipping on orders over $99 is free. A flat rate shipping fee of $5.00 is applied to orders below $99. If shipping outside of the US, shipping cost will vary based on location.
We do offer upgraded expedited shipping that you may select at checkout for a faster delivery!
Point of Contact
Soho Paws Headquarters
New York, NY, 10012
- Returns must be made within 14 days from the date of delivery
- To be eligible for a refund, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair.
- The original order confirmation must be included within the package.
- All garments are subject to inspection.
- Returns are processed with a $7 handling fee.